Help & FAQ

• What is a GiftPay Wallet?
• How do I add balance to my wallet?
• When does my wallet balance expire?
• How do I spend my Wallet balance?
• Can you post my eGift Card to me?
• The store would not accept my eGift Card/Voucher, what can I do?
• The online shop would not accept my eGift Card/Voucher, what can I do?
• Can I print my Flexi eGift Card?
• I am unable to print my eGift Card or Voucher. What can I do?
• I wanted to use an eGift Card on my smartphone, but there is no mobile internet access in the store. What can I do?
• Is the full amount of my gift donated to charity if I choose a charity gift card?
• Can I get a receipt for taxation purposes for my charity donation?

• What is a GiftPay Wallet?

  It is a personal digital account that allows you to collect and combine balances from multiple GiftPay Flexi eGifts. Instead of keeping track of several different links or small remaining amounts, you can "stack" them in your Wallet to save up for a larger gift card.
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• How do I add balance to my wallet?

  Whenever you receive a GiftPay Flexi eGift or have a small balance remaining on a Flexi eGift Card, simply click the "Add to my GiftPay Wallet" button. The funds will be instantly transferred and added to your total balance.
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• When does my wallet balance expire?

  Your Wallet balance remains active as long as you use it. It only expires after 3 years of total inactivity. "Activity" includes adding a new reward, redeeming a gift card, or even just logging in to check your balance. We'll keep it open for you as long as you're checking in!
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• How do I spend my Wallet balance?

  Once your Wallet balance reaches $5 or more, you can redeem it for any gift card from our standard retailer list. Simply choose your brand, and the eGift card will be available instantly within your Wallet.
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• Can you post my eGift Card to me?

  Unfortunately no, your eGift Card cannot be posted to you. Your eGift Card is stored and sent electronically via the internet. It's like a gift card that is sent to you by email. If you can access email and the internet, then you can use an eGift Card!
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• The store would not accept my eGift Card/Voucher, what can I do?

  After you have chosen where to spend your eGift, you will have an eGift Card/Voucher that was issued by that retailer. Generally the store should accept it because the store issued it. However there are some things to watch for:
  
  

  1. Check the conditions and instructions shown. Note that some eGift Cards/Vouchers are only accepted online, while others are only accepted in-store and not online. Be sure to read these conditions carefully.
  2. Often the staff will not know about "GiftPay" or "Flexi eGift Cards". Remember, after you have chosen, the card/voucher you have was issued by that store. For example, if you have a Myer eGift Card, don't try to ask the Myer staff about GiftPay. Just say you have a Myer eGift Card to use.
  3. Try contacting the retail store's customer service or head office and explain the situation.
  4. If you still have no luck, please contact us and we'll try to help you resolve the issue.
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• The online shop would not accept my eGift Card/Voucher, what can I do?

  If you are having trouble getting your gift card or voucher code to work at an online shop, here are a few things to check:
  
  

  1. Check that your eGift Card or Voucher is designed to work online. Some retailers that have both physical stores and online shopping will only accept the eGift Card in store, not online. These conditions will be clearly displayed on your eGift Card/Voucher.
  2. Make sure you are trying to enter your code into the "Gift Card" or "Gift Voucher" section. Many online shops also have a space to enter a "Discount Code" or "Promo Code" - your gift code will not work in this section. Instead you must look for the "Gift Card" or "Gift Voucher" option, and this is typically on the payment screen. Each online shop is different so it is worthwhile to check the website's Help pages or FAQ for info on how to redeem your gift code.
  3. If you are typing the voucher code one character at a time into the online shopping checkout page, there is a small chance of missing a character or getting a character wrong, such as mistaking the letter "O" for the number "0" etc. You can avoid this issue by using your computer's Copy and Paste functions.
     
     
     1. Select the gift card or voucher code with your mouse (double click your mouse on the voucher code);
     2. Copy the voucher code (on Windows: Ctrl + C; on Mac: Command ⌘ + C);
     3. Place your mouse cursor into the voucher code field in the online shopping checkout page;
     4. Paste the voucher code (on Windows: Ctrl + V; on Mac: Command ⌘ + V);
     
     It's also possible to copy and paste on many smartphones and tablets. To learn more about how to use copy and paste, consult your device's help or search online for more information.

  Retailer gift card

  

  Store eGift Card

  $20.00

  Card Number

  1234-5678-1234-5678

  Select and copy the voucher code

  Online shop checkout

  Payment

  Gift Card

  Card number

  1234-5678-1234-5678 Paste the voucher code

  Apply Gift Card

  Gift card total: $0.00

  Credit Card
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• Can I print my Flexi eGift Card?

  Yes you can, but you must make sure that you print the correct page.
  
  Don't print the Flexi eGift Card main page - it won't work when printed out like that. To use your Flexi eGift Card you must choose how to spend it first, and then print that chosen eGift Card or Voucher.
  
  Once you have chosen an eGift Card or Voucher and have activated it by clicking on the "activation panel" to reveal the gift codes, you can then print that page, ready to use in-store. Look for the Print button in the top right corner.
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• I am unable to print my eGift Card or Voucher. What can I do?

  As the printing function is related to your unique computer, printer and software setup, we are unable to assist with printer difficulties. However you may wish to try the following troubleshooting steps:
  
  

  1. Make sure you have activated the eGift Card or Voucher by clicking on the activation panel to reveal the gift codes.
  2. Instead of using the Print button within the eGift Card web page, try using the Print option within your web browser's toolbar or menu. You can also try pressing Ctrl + P in Windows, or Command ⌘ + P on a Mac.
     Windows

     Ctrl

     +

     P

     Mac

     ⌘ command

     +

     P
  3. Try using an alternate web browser. For example, if you are using Internet Explorer, try printing via Chrome or Firefox.
  4. Try an alternate computer and printer if you have access to one.
  5. Consult your computer, operating system, or printer's instruction manual.
  6. Contact your computer, operating system, or printer manufacturer's help desk or customer support.
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• I wanted to use an eGift Card on my smartphone, but there is no mobile internet access in the store. What can I do?

  In this case we suggest you go outside of the store where you have mobile internet access and open up the eGift Card with the codes or barcodes in your browser while outside. Then keep the browser open as you walk into the store to make your purchase and show the cashier your eGift Card.
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• Is the full amount of my gift donated to charity if I choose a charity gift card?

  There are small transaction charges associated with processing charity gift cards. These are deducted and the balance is donated directly to the charity. Typically these charges are 5% or less.
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• Can I get a receipt for taxation purposes for my charity donation?

  We consolidate and pay all user's donations to each charity in one donation each quarter. For this reason, the charity cannot issue each individual gift card donor with a tax receipt. To do so would result in more administration costs and less of your gift value being used directly for charitable work.
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© Unified Incentives Pty Ltd